Terms of Service

These Terms of Service (“Terms”) govern access to and use of Spacecamps websites, software, and related services (the “Service”). By creating an account, starting a trial, subscribing, or otherwise using the Service, you agree to these Terms.

If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

Spacecamps provides tools for campground operators to manage properties, campsites, bookings, guest communications, and related operations, including public booking portals.

We may update, improve, or discontinue features over time. Where a change materially reduces core paid functionality, we will provide reasonable notice when practicable.

You must provide accurate account information and keep it up to date. You are responsible for safeguarding login credentials and for activity under your account, including actions by team members you invite.

You must be capable of forming a binding contract and must not use the Service if you are barred from doing so under applicable law.

Paid plans are billed according to the pricing and billing interval shown at checkout or in your account. Free trials, if offered, convert to a paid subscription unless cancelled before the trial ends, as described at signup or in-product.

Payments are processed by Stripe. Fees are generally non-refundable except where required by law or expressly stated by us. You are responsible for applicable taxes unless we state otherwise.

We may suspend or limit access if invoices remain unpaid or if payment methods fail after reasonable notice.

Operators are responsible for the accuracy of campground listings, availability, pricing, fees, taxes, policies, and guest communications published through their portals.

Guest stays and reservation contracts are between the guest and the campground operator. Spacecamps provides software and payment facilitation tools; we are not the lodging provider and are not a party to the hospitality contract for a stay, except to the extent we process platform fees or operator subscriptions.

Operators must handle guest personal information lawfully, honour applicable privacy and consumer obligations, and respond to guest requests relating to their bookings.

You agree not to:

You retain ownership of content and data you submit to the Service (“Customer Content”). You grant us a limited licence to host, process, transmit, and display Customer Content solely to operate and improve the Service and as otherwise described in our Privacy Policy.

You represent that you have the rights needed to submit Customer Content and to authorise our processing of it, including guest information you collect through your campground.

Spacecamps, including its software, branding, documentation, and design, is owned by us or our licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you.

The Service may integrate with third parties such as Stripe, email providers, maps, channel tools, or authentication providers. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

Each party should protect the other’s confidential information with reasonable care. You must protect access credentials and configure team permissions appropriately. Promptly notify us of suspected unauthorised access to your account.

We provide the Service with reasonable skill and care, but except as required by non-excludable consumer guarantees under Australian Consumer Law, the Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, or meet every operational need.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under applicable law.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from your use of the Service.

To the maximum extent permitted by law, our aggregate liability for claims relating to the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or, if you are on a free trial and paid nothing, AUD $100).

Where Australian Consumer Law applies and liability cannot be excluded, our liability is limited, where permitted, to resupplying the services or paying the cost of resupply.

You will defend and indemnify us against claims, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your campground operations and guest relationships, your breach of these Terms, or your unlawful use of the Service, except to the extent caused by our wilful misconduct or fraud.

You may stop using the Service and cancel your subscription according to in-product cancellation flows or by contacting support.

We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay fees, or if we discontinue the Service. Where reasonable, we will provide notice. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, liability limits, indemnity, and governing law) will survive.

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will provide additional notice when practicable. Continued use after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Australia, and the courts of New South Wales, Australia may hear disputes, without regard to conflict-of-law rules. You and we submit to the non-exclusive jurisdiction of those courts.

Questions about these Terms: support@spacecamps.com.au.